Refund Policy:
Refunds Issue
1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when SeraSodai has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.
Refund Types
SeraSodai will process your refund according to the following refund types
1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
Payment Method | Refund Option | Refund Time |
Debit or Credit Card | Debit or Credit Card Payment Reversal | 10 working days |
Equated Monthly Installments | Debit or Credit Card | 10 working days |
MFS | Mobile Wallet Reversal | 7 working days |
Cash on Delivery (COD) | Bank Deposit | 7 working days |
SeraSodai Refund Voucher | 2 working day | |
SeraSodai Voucher | Refund Voucher | 2 working day |
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund | Description |
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by SeraSodai, please contact your personal bank. |
MFS | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |
Refund Voucher | Vouchers will be sent to the customer registered email ID on SeraSodai and can be redeemed against the same email ID. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value
Returns Policy:
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on SeraSodai app or website. Return request must be raised within 7 days from the date of delivery.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Return Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Appliances
Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Beauty & Health
Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: All types of Beauty Services |
Baby, Toys & Kids
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding the items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Computing & Gaming
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, SeraSodai will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty. |
Digital Goods
Non-returnable |
Fashion
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding the items shipped from overseas) If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. |
Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear. Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.) |
Grocer’s Shop
Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Home & Living
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: Any custom-made items |
Phones and Tablets
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with SeraSodai if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi. |
Sports & Travel
Clothing, Apparel, Shoes & Sunglasses Change of mind is applicable for return and refund (excluding the items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. For overseas products, please refer to the product page to check the applicable return reasons. |
Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. For overseas products, please refer to the product page to check the applicable return reasons. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
TVs, Audios & Cameras
Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones, Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: Movies, TV Series & Music voucher or services |
Other Categories
Books & Stationery Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Pet Supplies Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Automotive & Motorcycles Accessories and Others Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services |
Medical & Industrial Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Tools, DIY & Outdoor Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Laundry & Cleaning Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on SeraSodai’s assessment. |
Non-Returnable Items
Please note that selected items sold on SeraSodai are not eligible for return. Below you find a consolidated list of all non-returnable items.
Category | Non-Returnable Items |
Fashion | Custom made items, women’s intimate apparel and men’s innerwear cannot be returned |
TVs, Audio & Cameras | Movies and Music cannot be returned |
Computing & Gaming | All software products that are labeled as non-returnable on their product detail pages |
Home & Living | Custom made items cannot be returned |
Beauty & Health | All items in this category, except for hair removal and other electronical items |
Grocer’s Shop | All items in this category |
Pet Supplies | All items in this category |
Digital Goods | Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller. |
If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.